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JANA OILFIELD EQUIPMENT TRADING


Privacy Policy, Terms & Conditions


1. General Overview & Data Protection

Welcome to Jana Oilfield Equipment Trading. We take the protection of your personal data very seriously. This policy outlines how we collect, process, and protect your information when you visit our website (janaoilfield.com), use our checkout page, or communicate with us. Personal information is any data with which you could be personally identified.


2. Privacy Policy (Data Collection & Usage)

  • How We Collect Data: We collect data when you voluntarily provide it to us (such as entering your details in our Contact Us or Checkout forms).
  • Technical Data: Other technical data (IP address, browser version, and server logs) is collected automatically by our IT systems when you visit the website to ensure it functions smoothly without technical errors.
  • Your Legal Rights: You maintain the right to request information about your stored data, its origin, and its purpose at no charge at any time. You also have the right to request that your data be corrected, blocked, or deleted.
  • Third-Party Tools: We utilize standard analytical tools (such as Matomo or Google Maps) via APIs to optimize the user experience and help you easily locate our regional operations.


3. Terms and Conditions

By accessing and utilizing this website (janaoilfield.com), you agree to comply with and be bound by our commercial terms:

  • All industrial machinery, turbines, oilfield tools, and supply chain services provided by the company are subject to availability and official confirmation.
  • Any unauthorized use of the content, engineering profiles, or corporate logo displayed on this website is strictly prohibited.


4. Products and Pricing

  • Industrial Procurement: Due to the specialized and customized nature of upstream and downstream oilfield equipment, engineering tools, and supply chain solutions, standard prices are not listed publicly on the website.
  • Request for Quotation: All pricing details are issued strictly via official, tailored commercial invoices or formal quotations after reviewing the project specifications submitted through our Contact Us or Checkout portals.


5. Checkout Page & Payment Security

  • Payment Link Delivery Process: For enhanced transaction security and organizational efficiency, the Checkout Page and the secure payment link for each purchase order will not be displayed automatically on the public website. Instead, they will be sent separately and independently along with the official commercial invoice to the client's email for each individual purchase order after the order details have been reviewed and confirmed.
  • Encrypted Transactions: When accessing the sent payment link, all financial information or corporate billing details entered are processed exclusively over highly secure, encrypted SSL or TLS connections.
  • Data Privacy: Financial records and payment data are strictly handled to complete transactions and execute procurement agreements; your billing information is never shared with unauthorized third parties or disclosed for marketing purposes.


6. Shipping and Logistics Policy

  • Cross-Border Delivery: We specialize in international logistics and heavy industrial cargo freight. Equipment shipping routes are managed directly across global channels, specifically connecting manufacturing hubs to our regional hubs and corporate operations in UAE.
  • Delivery Terms: Final shipping costs, customs clearance management at borders (including the Safwan border crossing), transit times, and international commercial terms (Incoterms) are specified directly within the primary sales contract or procurement agreement.


7. Refund and Cancellation Policy

  • B2B Industrial Agreements: Given that our supplies consist of heavy-duty machinery, specialized infrastructure parts, and custom-procured industrial tools, all finalized transactions are considered non-refundable once engineering preparation or logistical dispatch has commenced.
  • Dispute Resolution: In the event of manufacturing defects or deviations from requested specifications and API standards, refunds, equipment replacements, or order cancellations will be handled strictly according to the terms of the signed corporate contract between both parties.


8. Contact Us & Inquiries

Should you have any questions regarding data privacy, international logistics, or commercial policies, or if you wish to exercise your data deletion rights, you can reach our technical support and procurement teams directly via the channels provided on our Contact Us page:

•    Company Name: Jana Oilfield Equipment Trading FZC LLC

•    Corporate Email: info@JanaOilField.com

•    Official Website: https://janaoilfield.com